Washing Instructions: Not Applicable
Suitability: All
Packing Material: on Display Card
Orders placed Monday - Friday before 2:30pm (excluding bank holidays) will be dispatched the same day.
Please make sure that someone will be at the delivery address to sign for your goods. If you think that you will not be at home, we suggest that you have your goods delivered to a neighbour or place of work.
Please note: International Delivery Timings are for guidance only. Regrettably we are unable to guarantee timings, as International Deliveries can be subject to delays beyond our control once they have been dispatched from the UK. Exact delivery timings will be affected by local customs and postal services.
Important: If a parcel is returned to us either through an insufficient or wrong input delivery address, or should you refuse delivery we reserve the right to charge you for the return carriage plus an administration fee. Therefore please make sure that all delivery details are entered correctly.
UK Unsigned Delivery 3 – 5 Working Days £3.99
This is not a guaranteed service.
Deliveries include Saturdays
We are not able to track this service and it is not insured and is despatched at the buyers risk. A proof of posting is obtained on despatch.
UK Express Recorded Delivery 2 - 5 Days £5.99
Deliveries include Saturdays
This service can be traced online
UK Premium 1st class Recorded Delivery 1-3 Days £6.99
96% of deliveries are made next working day but this is not guaranteed
Deliveries include Saturdays
This service can be traced online
UK Next Day Delivery by 6pm (Does not include Saturday delivery or Republic of Ireland) £7.99
Guaranteed next day delivery Monday - Friday
This service can be traced online
UK Special Delivery Guaranteed Next Weekday by 1pm £10.99
Guaranteed Next Day Delivery by 1pm
Deliveries include Saturdays but are not guaranteed
This service can be tracked online
UK Guaranteed Saturday Delivery £16.99
If you require Saturday Delivery please make sure you select this option
This service can be tracked online
Please note that the following post codes are excluded from next day services:
AB30-35 44-54
AB36-38 55-56
EI (ZZ75)
FK17-21
G83
GY9
HS1-8
HS9
IM
IV (ALL)
KA27
KA28
KW0-14
KW15-99
PA20-99
PH17-32 34-48
PH33 49-99
TR21-25
ZE (ALL)
Replacement Faulty Items
If you believe the goods we have supplied to you are faulty, you should contact us within 7 days of receipt prior to return of the item together with a note, explaining what you believe to be the problem along with your name address and order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Partyloon cannot be held responsible for items not received.
Non Faulty Returns If you wish to cancel your order before dispatch a full refund will be given please call our order line 01455 285215 or you can notify us by email returns@partyloon.co.uk.
If the goods have already been sent please read our returns policy:
Goods can be returned to us for any reason at any time within 7 days of receipt for a product refund or exchange (less a 10% handling fee & shipping). The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a product refund of the amount paid (less a 10% handling fee & shipping) or an exchange credit as required.
The rights to return the goods to us will not apply in the following circumstances: -
If it is evident the product has been used, or is missing the original packing or the original packaging has been damaged. This includes header cards being folded. If the costume should smell of perfume or cigarette smoke. The costume must be returned to us in the condition it was despatched and in a resale able condition.
If your item should fall outside our returns policy it will be held by Partyloon for a period of 30 days in which time the customer can arrange collection or make payment for redelivery, If we have not heard from you within this time the items will be destroyed.
If attempted delivery has been made and the items are returned to the warehouse all charges shall be borne by the customer. We are charged a return carriage by the courier.
PLEASE NOTE THE FOLLOWING ITEMS DUE TO PERSONAL HYGIENE CANNOT BE RETURNED: (this does not relate to faulty items)
Wigs
Hats/Helmets
Masks
Facial Hair
Teeth
Contact Lenses
Eyelashes
Face Paint/Make Up
Underwear
Tights/Stockings
False Nails
(This also applies to outfits/costumes that have any of the above items included in the pack)
Cost & risk of return will be at your expense Partyloon cannot be held responsible for items not received.
No refund or exchange available on sale items.
Halloween goods cannot be returned for a refund after 31st October and Christmas lines cannot be returned after 25th December
Returns to:
Partyloon
15 Stanier Road
Broughton Astley
Leicester
LE9 6TW
